Terms and Conditions
Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
YOU MUST BE OVER 18 TO ORDER FROM THIS WEBSITE.
All prices are in Australian Dollars.
We attach great importance to discreet packaging and shipping.
1. EXCHANGE AND REFUND POLICY
We respect your confidentiality.
All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party.
MOST OF THE PRODUCTS FROM RISQUEBOUTIQUE.COM ARE CLASSIFIED AS MARITAL AIDS AND CANNOT BE RETURNED FOR HEALTH REGULATIONS PURPOSES, SO PLEASE, BE SURE OF YOUR SELECTION BEFORE ORDERING.
All sales items are non-returnable unless faulty.
Orders cannot be cancelled after payment has been received for the order:
our fulfillment process starts as soon as your order has been submitted, hence we can't cancel and refund your order for a change of mind.
For all the fucking machines & candy girl dolls, there is no warranty on this range of products, for whatever reason, after the order has been delivered in good condition.
If a product is faulty or unavailable and we cannot provide you with the same one because it is sold out, we will proceed to a refund.
To enable us to refund you, goods must be returned to us within 14 days, AFTER NOTIFICATION FROM YOU, 7 days after the date of reception of your purchase.
Goods returned to us without notification cannot be exchanged for goods.
Please retain proof of postage.
We will not able to answer any enquiry about the delivery of your order 60 days after your order has been shipped.
In the event you have a faulty item, PLEASE CONTACT US by phone at 1800 30 45 95 (we might be able to give you a trick to solve your problem) or email us
before returning it at the following address for an exchange:
PO BOX 431
NOTE: when returning goods, postage will not be refunded.
FOR ADULT TOYS:
There is sometimes a simple solution to fix a toy by proceeding as follows:
- Make sure you have the batteries in correctly - this is the most common cause of malfunction.
- Make sure the cap is tightly closed! (Especially for waterproof products)
- Check battery contacts, springs sometimes can compress - extend them a little.
- Check contacts for corrosion a greenish colour on the metal of the battery contact.
If, after checking all the above points, the product is still not working, we will gladly replace it.
For your information:
- Prolonged use may result in motor failure due to overheating.
- Use of Alkaline batteries is the most common cause of "Burnout".
We recommend that only Heavy Duty batteries are suitable for use in Adult Toys. except for the products from the brands CALIFORNIA EXOTICS NOVELTIES, DOC JOHNSON, FUN FACTORY vibrators and Japanese vibrators.
Please note, our return policy does not apply to goods which have been used and where the purchaser is dissatisfied with the content.
RISQUEBOUTIQUE.com reserves the right to proceed to a refund at any time if it is not possible to provide the product to our customers for any reason whatsoever.
2. DESCRIPTION OF PRODUCTS
Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown in the catalogue. Therefore, colours depicted should be used only as a guide.
Please note, the packaging and images on some products listed on this site may slightly vary from the product received.
In order to adapt to customer feedback we reserve the right to amend and improve product specifications and lingerie fabrics and trims.
3. PAYMENTS AND SHIPPING
Our secure server and SSL protected ordering system helps assure the security of your private information at any point during your transactions with us.
We take great precautions to protect any of your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
If your order is sent back to us for the following reasons:
- You did not collect the parcel from the Post Office after the period of time mentioned on Australia Post delivery notice.
- Your name was not on your mailbox and the delivery could not be processed.
- Your address details were incorrect.
For all these reasons above, we will require $9.95 extra if we have to ship your order again.
(The extra cost requested by Australia Post to collect your parcel and cover the return charge is covered by us if you decide to have your order shipped again.
OR it will be deducted from your refund if you decide to get a refund and not to have your order re-shipped to you)
EXPRESS Shipping option:
If you select EXPRESS shipping as your shipping method, and your parcel is not delivered on the next working day - if your suburb is part of the next day delivery network - we will not refund you the extra cost for the EXPRESS Shipping option.
You will have to contact Australia Post customer service directly to enquire about a refund.
Free delivery on all Internet orders over $ 150:
- Offer valid in AUSTRALIA only.
All orders should be made by credit cards. We accept all major credit cards (VISA, MASTERCARD) and PAYPAL accounts.
Postage and packing for international orders to NEW ZEALAND, NEW-CALEDONIA, UNITED STATES, SINGAPORE and all other countries from ASIA-PACIFIC are charged at a flat rate of $25, or $15 only if your order is over $150.
(For other destinations, feel free to contact us)
Please note that RisqueBoutique.com will not be held responsible if the customs of your country confiscate the items if they are illegal in your country.
We will not proceed to any refund in that case.
PLEASE NOTE: RISQUEBOUTIQUE.COM RESERVES THE RIGHT TO ASK FOR EXTRA FEES FOR ORDERS AND CONTACT THE CUSTOMER IF POSTAGE AND PACKING EXCEEDS THE COST OF AU$30.
The customer is responsible for the importation of products into their country.
4. PRIVACY AND SECURITY
- All purchases are made via secure server.
- Your personal details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our company. This information will confidentially always remain with us.
WE DO NOT STORE ANY CREDIT CARD DETAILS.
For your privacy, any issues relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts.
See our PRIVACY AND SECURITY section for more details.
5. NEWSLETTERS AND PROMOTIONS
By entering your email address to our NEWSLETTER subscription section, you accept to receive news and updates from us. If you do not wish to receive this information, please unsubscribe in our NEWSLETTER section or email us to remove your email address from receiving these communications.
Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.
Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees for international shipments.
Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment.
Because such fees are very variable our store will not calculate or include these fees in your total.
The receiver will be responsible for any of these types of fees and charges.
Credit Card payments:
We reserve the right to request identity verification for any credit card payment.